Our Greatest Secret
Notification of Changes
The CurbTek Platform Contains Links to Other Sites
We are not responsible for the privacy practices or the content of any other websites to which the CurbTek Platform links or which link to the CurbTek Platform. By clicking on a link, logo, or other item, please note that you may no longer be on the CurbTek Platform. To check what Internet location you are on, note the URL at the top and/or bottom of your browser. We encourage you to read the posted privacy statements of all third party web sites.
Information We Gather during Registration
If you register an Account or apply to become a Technician, we collect and store information that specifically identifies you or your account ("Personally Identifiable Information"). At this time, the most information you would be required to submit is your first name, last name, street address, city, state, zip/postal code, country, phone number, email address, and information about your vehicle(s) such as: license plate, VIN (Vehicle Identification Number), make, model, year, and engine size.
Call and SMS Data
Our Services facilitate communication between Users and Technicians. In connection with facilitating this service, we receive call data, including the date and time of the call or SMS message, the parties' phone numbers, and the content of the SMS message.
Order Placement and Management
The private and shared areas of the CurbTek Platform help to facilitate communication and the exchange and sharing of information between Users and Technicians. The information contained in work orders is accessible by Us and the contracting User. We may use non-Personally Identifiable Information from a work order (e.g., the scope of work or spend limit) for statistical analysis, product development, marketing, and research. We reserve the right to monitor communications throughout the CurbTek Platform, and if we believe that a User is violating any of our agreements; international, federal or state laws; and/or our stated policies, we may terminate such usage.
Online Surveys and Contests
Occasionally, we conduct online user surveys to collect information about our Users' preferences. These surveys are optional, and if you choose to respond, your responses will be kept anonymous. Similarly, we may offer contests to qualifying Users in which we ask for contact and demographic information such as name, email address, and mailing address. None of this information is shared with third parties, except in summary form, if at all. The demographic information that we collect in the registration process and through online surveys is used to help us improve our services to meet the needs and preferences of our Users. This may include targeting advertising to you about our services. Information we gather through a contest may also be disclosed to third parties as necessary for prize fulfillment and other aspects of any contest or similar offering.
Cookies and Automatically Gathered Information
How We Use Registration Information
We use Personally Identifiable Information for our own internal purposes including contacting you to inform you about updates to our services and providing you with information relating to transactions that you conduct on the CurbTek Platform. We reserve the right to disclose your information as required by law.
We do not rent or sell our Users' Personally Identifiable Information to third parties. We may send you email communications including information that we may think may be of interest to you, and we may provide your email address to third party partners if we believe their products or promotions may be of interest to you. You may opt out of receiving marketing emails at any time by clicking on the unsubscribe link in any marketing email you receive from us. In addition, to improve our ability to serve you relevant ads across the Internet for products that will be more interesting to you, we may provide your personal information to our advertising agents that use your information solely for our advertising purposes.
We may disclose and transfer your Personally Identifiable Information to any successor-in-interest of ours, such as a company that acquires our business. We may need to disclose your personal information when required by law or when we have a good-faith belief that such action is necessary to comply with a judicial proceeding, a court order or legal process.
Use of General Data
We reserve the right to use the general data it obtains from Users' use of the CurbTek Platform, including all statistical information. You acknowledge that such data belongs to us and that we shall have the right to use such data as we determine in our sole discretion.
We use an outside credit card processing company to bill Users for retainers and services. We believe these companies do not retain, share, store, or use Personally Identifiable Information for any secondary purposes. We use commercially reasonable efforts to restrict transaction intermediaries from using Personally Identifiable Information for purposes unrelated to the Services.
Comments and Feedback Submitted by Users
We constantly seek to improve the quality and user experience of the Service. We value your input and encourage you to help us expand and make improvements to the CurbTek Platform and the Service by providing us with any thoughts or comments you might have regarding the Service or the operation of the CurbTek Platform. You can submit any comments you have to us by emailing to info@CurbTek.com. When sending us comments, we may receive your email address or User ID and the country in which you are located. This information is optional. If you provide this information, we will only use it to acknowledge or respond to your comments. Submitting comments via an email will not cause you to receive any secondary or promotional material unless specifically requested by you. In certain circumstances, we may ask for your permission to post your comments in marketing or promotional materials. We may send a request to receive Feedback on the CurbTek Platform or the Service. You understand that information you provide as part of a feedback request, review, photo submission, or similar method will be available to other users and in some cases may be publicly available.
We will use commercially reasonable methods to keep Personally Identifiable Information securely in our files and systems. Our payment site is operated using secure Internet connections, using SSL (Secure Sockets Layer) encryption, to help protect your financial data. We cannot, however, guarantee the security of your Personally Identifiable Information, particularly, as it travels over the Internet. As such, we encourage you to exercise caution in determining what information you disclose via the Internet.
Though we make every effort to preserve User privacy, we may need to disclose your Personally Identifiable Information when required by law, or when we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order, or legal process.